The Walt Disney Company has acquired certain 21st Century Fox businesses, including those providing the services described below. This policy has been updated to reflect that transaction.
Last updated: July 8, 2019
Table of contents:
This Privacy Policy covers the information 21st Century Fox Star US LLC ("Platform" and/or "We", "Us" or "Our") collects from the user(s) ("User(s)" and/or "You" or "Your") of ca.hotstar.com and any associated mobile sites and applications (collectively, the "Site") and/or the Services (as defined in the Terms of Use of the Site – "Terms of Use") provided by the Platform on the Site, which Services can be used or accessed on the Site.
This Privacy Policy should be read in conjunction and together with the Terms of Use available on Terms of Use. Information of a User(s) is collected if the User(s) registers with the Site, accesses the Site or takes any action on the Site or uses or accesses the Services. The term ‘Personal Information’ means information about an identifiable User. Your use of the Services offered on the Site is construed to mean that You consent to our collection, use, disclosure, storage, processing and transfer of Your Personal Information in accordance with this Privacy Policy and You consent to the terms and conditions of this Privacy Policy.
Here are Our privacy principles:
The information which You may provide to the Platform and/or which We may collect when You visit the Site or use the Services could be the following:
Our primary purposes in collecting information, including Personal Information, from and about You is to allow You to use the Site and various features and Services on or in relation to the Site or any Sites contacted by You for any Services provided by the Platform or its affiliates or its various service providers or Platform business partners and advertisers; to communicate with You and request your feedback in relation to Your use the Site or Services using any contact information that you have provided, including to provide transactional emails; to record Your information and details as permitted and required under applicable laws, statutory direction or judiciary orders; to serve various promotion materials and advertising materials to You, to the extent permitted by law; and such other uses as provided in the Terms of Use and this Privacy Policy or with Your consent, which may be express or implied; to personalize your experience on the Website/App.
To the extent permitted by law, We may also use Personal Information for content recommendations or to provide You with information, direct marketing (including by email, SMS or otherwise), push notifications, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with the Platform or its parent, subsidiary and affiliated companies ("Platform Entities") and its joint ventures.
Platform and our service providers may use the information we collect from and about you as described in this Privacy Policy to deliver relevant ads to you when you use the Services or another service (on any of your devices). As noted above, third-party advertising networks and advertisers may use cookies and similar technologies to collect and track information such as demographic information, inferred interests, aggregated information, and information about the different devices you use and your activity on such devices, to assist them in delivering advertising that is more relevant to your interests. The information may also be used to deliver more relevant advertising to you across marketing channels, including email. To find out more about third-party advertising networks and similar entities that use these technologies, see www.aboutads.info. If you would like to opt-out of such ad networks’ and services’ advertising practices on the particular device on which you are accessing this policy, go to http://optout.aboutads.info/ to opt-out in desktop and mobile web browsers. You may download the AppChoices app at www.aboutads.info/appchoices to opt-out in mobile apps.
We may also collect information or Personal Information to track User behavior and preferences for internal analytics of all Users of the Site. We may also use Your information: (i) to evaluate Your eligibility for certain types of offers, products or services; (ii) to perform analytics and conduct customer research, including general market research or surveying our Users’ needs and opinions on specific issues, generating sales and traffic patterns, and to analyze advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis (if legally permissible).
This Personal Information or other information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons. If You do not consent to the use of cookies and/or device session tracking by the Platform, You may at any time adjust Your browser settings and/or delete and/or disable the cookies. However, please note that should You choose to delete/ disable the use of cookies or other tracking technologies on Your computer, certain sections of the Site and/or Services provided by the Platform may not be available to You.
We may combine Your Personal Information and other information collected from tracking technologies and aggregate it with information collected from other Users using Our Site to attempt to provide You with the Services and a better experience on the Site.
You understand, agree and acknowledge that Our collection, storage and processing of Your Personal Information is for a lawful purpose connected with a function or activity of the Platform Entities and its joint ventures. You hereby consent to the collection, storage, use, disclosure, transfer of the Personal Information by the Platform for the purposes set out herein. You further understand, agree and acknowledge that Your Personal Information which is classified as sensitive as per applicable laws is considered necessary for the Platform to provide various services on its Site to You and for Your usage of the Site and other Services provided by Platform in relation to the Site and You affirmatively consent to its collection, storage, transfer and processing.
Platform is the recipient of Your Personal Information and shall exercise reasonable commercial endeavors for the prevention of unauthorized disclosure of the Personal Information in Our custody or control.
To the extent permitted by law, we may enable access of Your Personal Information to the Platform Entities, www.21cf.com , joint ventures, business partners, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures, and/or for the purposes of enhancing the quality of the Services provided to You on the Site, and You expressly consent to the same. We shall endeavor that the third parties and agents engaged by us to whom we may provide access to Your Personal Information for the purposes set out herein are under an contractual obligation to protect such information in accordance with the same standard as the Platform has agreed to be subject to in this Privacy Policy.
Platform may disclose Your Personal Information to such extent as the Platform may deem necessary for You to enter into commercial transactions with the Site. Recipients of Your Personal Information may be located in any country. As explained below under "Cross-Border Transfer," this may include countries where applicable data protection laws may be different from those of Your home country.
Platform cooperates with mandated government and law enforcement agencies or any third parties by an order under law for the time being in force to enforce and comply with the law. We will also disclose any information about You to government and law enforcement agencies without Your permission as We, in our sole discretion, believe necessary or appropriate to respond to valid claims and legal process, to protect the property and rights of Platform or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Platform may also provide Your Personal Information to various governmental authorities including tax authorities upon any demand or request from them. Any government or law enforcement agency or authority to which We may disclose information may be located outside your country of residence.
Platform may transfer or otherwise share some or all of its assets, including Your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy and You consent to the same. Should such a sale or transfer occur, we will ensure that the Personal Information You have provided through the Site is stored and used by the transferee in a manner that is consistent with this Privacy Policy.
You have full control regarding which marketing emails You want to receive. If You decide at any time that You no longer wish to receive such communications from the Platform, please follow the unsubscribe instructions provided in any of the marketing communications. Please note that once we receive Your request, it may take an additional period of time for Your opt-out to become effective.
We understand the importance of data security and we want Your user experience with us to be as safe as possible. We have implemented reasonable safeguards and precautions designed to protect Your Personal Information, including technical and organizational measures against unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss.
Please understand that, while We strive to protect Your Personal Information against potential risks and exposures, there is no absolute security in the online sphere. Hence, We ask you to support our IT security efforts by not disclosing any of Your Personal Information on Our Site that is particularly sensitive or not required in the specific context. Furthermore, You can help Us protecting Your Personal Information by signing off when You finish using login-protected areas of the Site.
Personal Information is maintained on our servers or those of our service providers and is accessible by authorized employees and service providers who require access in connection with their responsibilities. We retain Personal Information for as long as We believe it to be necessary for purposes set out herein for which the Personal Information was collected, unless a longer retention period is required or permitted by law.
If You wish to have Your Personal Information deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain Personal Information may lead to cancellation of Your registration with the Site and/or your access to certain features of the Site can be restricted and may also lead to complete cessation of Your Access to the Site.
Please note that We may need to retain certain information for recordkeeping purposes and/or to complete any transactions that You began prior to requesting the deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
If You would like to review and correct or update Your Personal Information in Our custody or control, You may contact Us at: help@hotstar.com.
In Your request, please make clear what Personal Information You would like to have changed. For Your protection, We may only implement requests with respect to the information associated with the particular email address that You use to send Us Your request, and We may need to verify Your identity before implementing Your request. We will try to comply with Your request as soon as reasonably practicable.
If You would prefer that on a going forward basis We not share your Personal Information with the Platform Entities or third parties for the purposes described in the Information Sharing and Disclosure section above , You may opt out of such sharing by contacting us at: help@hotstar.com.
We provide links to other websites and portals such as third party payment gateway providers for your convenience and information ("Other Websites"). For instance, the Platform will be using third party payment gateway providers to process and facilitate the payment of Your Subscription Fee to the Platform for providing You access to the Subscription. Please note that the Platform does not directly collect any financial information such as credit card or debit card or banking details from You. Such Other Websites are not controlled by Us. When You visit such Other Websites You do so at Your own risk. These Other Websites may have their own privacy policies in place, which We recommend You review if You visit any such Other Websites. We do not assume any responsibility or liability for such Other Websites, the content of such Other Websites and their privacy practices, nor do We endorse them. We encourage you to familiarize yourself with the privacy statements provided by such Other Websites prior to providing them with information about You or entering into any transactions on them.
While transacting with these Other Websites, You may provide Your financial information including without limitation Your bank account details, credit card account details or your details pertaining to any payment settlement or pre-paid instrument service provider. You understand, agree and acknowledge that the Site and Platform never receive Your financial and payment information from these Other Websites. Your Personal Information will be dealt with by these Other Websites in accordance with their respective privacy policies and other terms and conditions and the Platform shall not be liable, accountable or responsible for Your Personal Information that You provide to these Other Websites.
The Site is controlled and operated by Us from the United States and is not intended to subject us to the laws or jurisdiction of any province, state, country or territory other than that of the United States. Your information may be transferred to or may be maintained on computers, computer systems and computer resources located outside of Your province, state or country, including the United States and India, where the privacy laws may be different from those where you live and, if You and choose to use the Site or provide information to Us, You agree to that transfer. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those countries may be entitled to access Your information.
The Site is not directed to individuals under the age of thirteen (13), and We do not knowingly collect Personal Information from such children.
From time to time We may update this Privacy Policy. Your continued use of Our Site and the Services constitutes Your acceptance of the then-current Privacy Policy and Terms of Use so We encourage You to visit this page periodically to review any changes.
Identity theft and the practice currently known as "phishing" are of great concern to the Platform. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request Your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
If You have any questions about this Privacy Policy, the practices of Platform or Your dealings with the Site, You can contact us at help@hotstar.com or via the links at the bottom of the page or you can write and send a letter to us at the below address:
21st Century Fox Star US LLC
Avenues of Americas,
22nd Floor, New York,
New York 10036
If You have any questions or grievance or want to delete or modify Your Personal Information, You shall mark Your correspondence (given under the heading "Contact Us") in the name of our Grievance Officer. Any communication which is not marked as such shall not be treated as a valid and binding communication for the purpose of this Privacy Policy and applicable laws with respect to this Privacy Policy.