What is Hotstar?
Hotstar is a video streaming service that allows our customers to watch a wide variety of live sports, Indian TV shows, and movies. With Hotstar, you can enjoy unlimited viewing of our content without commercials. Indian movies and shows are available in 8 Indian languages: Hindi, Tamil, Telugu, Marathi, Bengali, Punjabi, Kannada, and Malayalam. You can watch your favorite shows anytime, anywhere.
What videos are available on Hotstar?
We offer unlimited access to 60,000+ hours of TV shows and 2000+ Indian movies in addition to live sports such as Cricket, Kabaddi, Badminton and Hockey. Members can watch anytime anywhere on your TV (Fire TV, Android TV, Apple TV, Chromecast,Roku), Mobile devices (Android, iOS) and any Computer.
How do I become a Hotstar member?
Subscribe in 3 easy steps on us.hotstar.com and enjoy the service on web, app and TV
And you're done!
iOS users have the option to purchase Hotstar Membership on iTunes!
Where is Hotstar available?
Hotstar is available in US, Canada and India. However, Hotstar membership is not transferable from one country to another country. If you purchased Hotstar membership in US, you are entitled to watch Hotstar content in US only. If you are relocating to a new country, you can cancel your account by visiting My Account and subscribe to Hotstar in your new country.
How long is the membership valid?
Your membership is valid as long you don't cancel it. Your membership may only get interrupted in case your payment is disrupted due to credit card expiry or third party payment process failure. If we make any changes in the structure of the membership, we will inform you before we roll out the changes.
Are there any restrictions on my membership?
There are no restrictions on your membership. At this point in time, only two videos are playable from one account. This is to ensure that your membership is not misused.
In case you see an error that says you are trying to access videos from more than two devices, please check if people are already streaming videos at the same time from your account. To continue watching the current video, make sure you have stopped the earlier videos. Refresh on current device to continue watching the video.
What are the system requirements necessary for Hotstar?
Hotstar works best on:
Desktop:
The Hotstar applications work best with a minimum system requirement of:
I am facing video playback issues. What do I do?
If you are facing video playback issues:
In case you still face issues, please call us at 1800-HOTSTAR or write to us at help@hotstar.com
Why am I getting an error saying content not available in my region?
If you are in US and still see such an error, it may be possible that your IP may be routed through outside US. Please contact your service provider to resolve this issue.
Can I watch Hotstar on my Smart TV?
Yes, you can watch Hotstar on Smart TV using Google Chromecast or Apple TV. We plan to support smart TV apps in near future. Watch out our website for updates!
How do I contact Hotstar?
You can contact Hotstar by sending an email to help@hotstar.com or calling us at 1833-212-2120.
How am I getting billed for my subscription?
Membership charges are billed at the beginning of each billing period. If you would like to know your billing cycle or view payment history, please visit the My Account section.
Subscribers with in-app purchases on iTunes should check their payment history and renewal dates on iTunes.
Am I eligible for a free trial?
As of now, we don't have free trial on our subscription.
What are the different payment methods available for the membership?
We currently support recurring subscription through credit cards, debit cards, and iTunes.
Membership through credit or debit cards
You need to provide your credit card details in order to let us charge you for your membership every month. We do not store your credit card details. Since this membership is for US only, we only accept credit cards issued by US-based financial institutions.
Our membership is a recurring subscription. Once you start your membership, you authorize us to deduct payments automatically from your credit card.
If you wish to stop the payments and cancel the membership, please visit the My Account section and click on cancel membership.
Membership through iTunes
You can purchase the monthly Membership through our iOS App for billing with iTunes.
If you are eligible for a free trial, your first month will be free and your payments through iTunes will start from the day after your free trial ends.
Are charges inclusive of taxes?
No, your membership charges are exclusive of taxes. Taxes vary based on your location.
How do I review my payment history on Hotstar?
You can see your billing history by clicking on ‘View Transactions’ in My Account section on Hotstar website. You will also be able to access invoices for all successful payments from this section.
iTunes subscribers can see their payment history on iTunes.
Why is my latest payment not visible in My Account?
Payments take about a week to reflect in the account section. While that does not affect your billing period and video viewing privileges as long as your payment has gone through successfully, the transactions may take a few days to reflect in the My Account section.
I am seeing charges from Hotstar that I did not authorize. What are these?
If you do not recognize charges coming from Hotstar or if you suspect someone else is using your payment information, please please call 1833-212-2120 immediately. We take fraud, identity theft and other unauthorized access very seriously.
How do I access my Account?
You need to Sign In on Hotstar and then click on 'My Account' from the menu to access your account details.
You can view your registered email address and billing dates in the My Account section.
How can I change/recover my password?
If you have forgotten your password, please click on the Forgot Password link and submit the details. An email will be sent to your email id with the link to change your password.
How do I sign out of my account?
You can sign out of your account from the My Account page or from the menu. You will only be signed out of the current device. If you wish to sign out of other devices, you will need to sign out of them individually.
How can I keep my Hotstar account secure?
Use a strong password and do not share it with anyone. Be aware of possible phishing attempts.
Remember to sign out if you are accessing content on a public computer.
I already have an account on Hotstar. Why am I unable to sign in with the same?
If you are having trouble signing in, check the following:
If you are still having trouble signing in, please call 1833-212-2120 or write to us at help@hotstar.com
How do I cancel my membership?
If you need to cancel your membership, click the Cancel Membership link on My Account page on desktop or mobile website, or Android app and we will stop billing you from the next billing period. You can continue to enjoy Hotstar content until your current billing period ends.
How do I cancel iTunes billing for Hotstar?
To cancel your iTunes billing for Hotstar, visit Apple's View, change, or cancel your subscriptions article. As per Apple's policy, your membership might renew if you don't cancel your subscription more than 24 hours before your renewal date.
You can continue to enjoy content until your current billing period ends.
I had cancelled my Hotstar membership. How do I restart it?
If you have recently cancelled your Hotstar membership, you will need to wait till your current billing period ends, in order to restart your membership. You can find the billing period dates in your My Account page.
You can also restart your membership from the My Account page. Your billing date will get updated depending on when you restart your membership.
You will need to provide payment information again. You may choose to provide the same payment method or add a new one.
If your membership was bought on iTunes, go to iTunes and enable auto-renewal.
What should I do if I activated my subscription using a misspelt or incorrect email?
We recommend you to cancel the subscription and use it till the end date and then subscribe again with the correct email address.
If there are still any issues please call 1833-212-2120 or write to us at help@hotstar.com